How to delete in the App

1. Open T.A.P by Yasa Laser → Settings → Account → Delete account.
2. Re-authenticate (password, or Sign in with Apple / Google as you originally used).
3. Confirm using the email we send to the address on your account.
4. Choose immediate deletion after that confirmation, or a 30-day grace period you can cancel in Settings if you change your mind.

That in-app path is the primary way to delete an account. You can also email support@tapbyyasa.com from the address on your account (subject: T.A.P by Yasa Laser account deletion request) if you cannot use the App. We verify ownership before a support-assisted wipe.

Expected timeline

• In-app immediate deletion runs after you complete email confirmation.
• In-app 30-day grace delays the wipe; you can cancel the request in Settings during that window. The 30 days are a cooling-off period, not a separate retention promise for backups and vendor copies.
• Support-assisted requests are typically acknowledged within 1–2 business days (Monday–Friday). After ownership is verified, we aim to complete the wipe within 30 days, unless a legal hold or verification issue requires more time.

Export before you delete

Use Settings → Export my data to download a JSON copy of account data (the deletion wizard also offers export first). If you cannot use the App, email support from the address on your account and ask for an export. See the Privacy Policy for retention details.

What is deleted

To the extent stored in our systems, a completed wipe typically includes:

• Account profile and authentication record
• Health, treatment, wellness, and photographic journal fields you entered
• Treatments, appointments, and related journal records
• Photos, avatars, and other media tied to the account
• Skincare and areas-of-concern data
• Product feedback you submitted
• Callback request rows stored in our systems (not emails already delivered)
• Push tokens and notification preference records
• Clinic sponsorship links on your profile

What may be retained

• Limited records required for legal, security, fraud prevention, dispute resolution, accounting, or compliance.
• Anonymized or aggregated information that no longer identifies you.
• Residual copies in encrypted backups for a limited window after deletion (typically up to about seven days, depending on our hosting provider’s backup settings).
• In-app export files, which may remain in private storage for a limited window (typically about seven days) until the download link expires.
• Emails already sent to a clinic or provider, which may remain in that recipient’s inbox and in our email vendor’s logs.
• User-created provider-directory entries, which may remain unattributed (the link to your account is removed).
• Apple App Store and RevenueCat billing or entitlement records.
• Messages in the support mailbox, which is outside the in-app wipe.

T.A.P Plus and Apple subscriptions

Deleting your T.A.P by Yasa Laser account does not cancel T.A.P Plus. Open Apple ID → Subscriptions on your Apple device to cancel. Conversely, canceling the Apple subscription does not automatically delete your App account or journal data.

Need help first?

If you are having trouble signing in or accessing your data, support may be able to help before you request deletion. For policy details, read the Privacy Policy and Terms of Use, or visit Support.