Help
Support for T.A.P by Yasa Laser
For app questions, account help, or privacy requests, contact support and include enough detail for us to understand the issue.
Email support
Send us your question, the email on your app account, your device type, and screenshots if they help explain the issue.
Policies and account help
Official pages for privacy, terms, and account deletion — linked from the app so we can update them without an App Store release.
- Privacy Policy How we handle account and app data
- Terms of Use Rules for using T.A.P by Yasa Laser
- Delete Account How to request account and data deletion
Frequently asked questions
Quick answers for account, subscription, privacy, deletion, and troubleshooting questions.
I can’t sign in or create an account. What should I include?
Email support from the address you use (or plan to use) in T.A.P by Yasa Laser. Tell us whether you are signing in or signing up, and include any error message you see.
How do I reset my password?
Use Forgot password in the app and follow the email link on the same device where the app is installed. If the link doesn’t open the app, request a new reset email or contact support with your account email.
How do I access, correct, or delete my data?
Read the Privacy Policy for how we handle app data. Export a copy in the App under Settings → Export my data. Delete your account in the App under Settings → Account → Delete account (immediate after email confirm, or a 30-day grace period). You can also email support from the address on your account. Privacy complaints go to that inbox first (privacy officer: Jamie Sabino); if we cannot resolve them, the Privacy Policy explains how to contact a privacy commissioner. Details are on the Delete Account page.
How do I cancel T.A.P Plus?
Cancel in Apple ID → Subscriptions on your Apple device (https://apps.apple.com/account/subscriptions). Deleting your T.A.P by Yasa Laser account does not cancel the Apple subscription, and canceling the subscription does not delete your account.
How long after deletion until my data is gone?
In-app deletion can run immediately after email confirmation, or after a 30-day grace period you choose. Support-assisted requests are typically acknowledged within 1–2 business days, with a verified wipe aimed within 30 days. Backups (typically up to about seven days), already-sent clinic emails, billing records, and some unattributed provider-directory rows may remain — see the Privacy Policy and Delete Account page.
What if the service shuts down?
If we wind down the service, we will provide reasonable notice when practical and an opportunity to export or retrieve data when feasible. You can export in the App under Settings → Export my data while the App remains available. Details are in the Terms of Use and Privacy Policy. We do not promise lifetime storage or permanent hosting.
The app isn’t working as expected. What helps you troubleshoot?
Include your device model, iOS or Android version, the app version if you know it, and what you were doing when the issue happened. Screenshots help when they don’t include other people’s sensitive information.